ULTIMATE PHONE CONCIERGE schedules new (and existing) patients for you while your staff is not able to. No additional marketing needed. That is how UPC helps drive the revenue of your dental practice.
Dr. Munira Lokhandwala of Fremont, CA has only good things to say about UPC.
Q: How can UPC help me grow my dental practice?
A: UPC helps you capture more new patients by ANSWERING YOUR PHONES, LIVE, WHEN YOU and YOUR TEAM CANNOT... and then SCHEDULING APPOINTMENTS for them
We SCHEDULE APPOINTMENTS for your NEW and EXISTING PATIENTS when you and your staff are busy or away from the office. UPC helps you retain those patients by providing live customer service of the highest quality 7 AM till 11 PM, YOUR local time. (24-hour service is available.) We’re an extension of YOUR staff and offer five-star customer service for you and for your patients!
Q: What kind of dental practices can best benefit from UPC?
A: UPC can help ANY/ALL dental practices significantly increase your patient base, as well as maximize your earnings by PLUGGING the LEAKS... Treating your patients to five-star customer service, a minimum of 112 hours per week! Expect to accelerate your growth when you work with UPC. We'll convert PROSPECTS to NEW PATIENTS...
Patients many of whom you’re currently losing by not answering live and scheduling when they are calling. Early mornings, Nights, Weekends, Holidays, even during lunch break or ANY time your team simply can't reach the phone in time.
Q: I already have a highly skilled and dedicated staff. What can UPC offer me?
A: We love to work with other skilled and dedicated people. But no matter how excellent your staff is, they cannot be at your office 24 hours a day. We enhance your staff by covering your phones on nights, weekends and holidays – as well as on regular work days when your staff is too busy to answer the phone – so we can respond to existing patients at their convenience, no matter when they call.
Additionally, we can assist you in focusing your new patient marketing to maximize your ROI. With the latest technology, we track which advertising in which markets yields the best leads for your practice. And we use proven scripting as well as DAILY TRAINING to provide polished and proven tools to capture your new leads when they call.
Q: Occasionally, my receptionist is too busy to answer an incoming call from a prospect and the opportunity is lost. How can we catch more of those calls?
A: Your UPC concierge is an extension of your staff so ANY TIME your Team is busy with patients, we will take your calls. All concierges are highly trained not only in taking messages, but in scheduling appointments (to the extent to which you decide).
Some software “helps” you by forwarding the call to a series of phones until someone answers. At UPC, the call is answered quickly, professionally and live. Additionally, we use proven methods to convert the highest number of prospects to patients.
Q: How can UPC help me spend my advertising dollars more effectively?
A: Ultimate Phone Concierge helps you save money by ensuring that all calls to your office are answered when your staff is not available. Your concierge will schedule new and existing patients, capture patient data for office records, take accurate messages and answer general questions about your practice (directions to the office, if you’re in network with a specific insurance plan, do you accept Medicare, etc.). UPC will help you maximize your earnings through analysis based on ad-tracking phone lines to identify the most effective markets for your advertising dollar.
Q: Do I need to put new phone lines in my office?
A: No, your office number(s) stays the same. Neither your office nor staff has to operate differently. UPC conforms toyour needs, not vice versa. For example, if it will help your staff for your concierge to capture patient information such as date-of-birth and address, we do that. If your staff prefers to directly ask the patient for that information, we will follow your guidelines.
Dr. Jessy Malli of Tulare, CA talks about how UPC benefited his practice.